Product Manager - Delivery Experience Post - Purchase

A hybrid work model requires 1-2 days a week in the office.

At Delivery Experience, we build the technology we need to make Allegro deliveries easy, cheap, quick, and reliable. We take care of the critical services along the Allegro purchase & post-purchase pathway and merchant experience regarding delivery. We build the new logistics tools enabling the development of Allegro’s own logistics infrastructure as well as a cooperation with external logistics carriers.

Are you passionate about enhancing customer experiences and driving competitive success in the delivery experience? Join our team to make a significant impact!

Key responsible for your role:

• Creating and executing logistic product strategies for the post-purchase customer experience.
• Ensure a seamless customer journey through our logistics post - purchase processes.
• Build awareness of key initiatives within our logistics products in international markets
• Collaborate with external logistic partners to amplify your products

We are looking for people who:

• You have documented experience in managing products throughout their lifecycle (e-commerce experience preferred).
• You understand logistics processes and/or have experience with logistics products.
• You have experience in creating products in collaboration with engineering teams working in Scrum or Kanban.
• You possess excellent communication skills and can effectively collaborate with various teams.
• You think analytically and can work with data.
• You are eager to develop, learn, and improve, even from mistakes.
• You can prioritize and make data-driven decisions.
• You can view the product from the perspective of users (sellers and buyers).
• You know English at a minimum of B2 level.

In your daily work you will handle the following tasks:

• Designing and implementing new solutions for post purchase logistic products
• Monitoring and analyzing data for logistic products, identifying areas for improvement
• Collaborating with customer service and logistics teams to resolve complex returns and complaints issues
• Staying up-to-date on industry trends and best practices for returns and complaints management
• Collaborate with external logistic partners for developing and maintaining products
• Delivering new products, processes and services, developing existing ones in cooperation with stakeholders, data analysts and other Product Managers
• Business analysis - based on business requirements creating possible solutions and implementing variants; identifying, planning and facilitating all dependencies needed to deliver the product
• Setting meaningful KPIs showing product’s performance
• Building roadmaps and predictable development process together with Tech Leads/Engineers/Business analysts
• Managing estimates and deadlines, identifying project risks and proper communication and mitigation of these risks
• Being the Single Point of Contact for the products he/she is responsible for: knowing product from the scratch and being able to answer complex questions about the product
• Effective negotiation in cooperation with peers and business stakeholders in order to deliver the product/feature delivering maximum value
• Facilitate communication across different teams and stakeholders to align objectives and ensure everyone is on the same page

What we offer:

• A hybrid work model that you will agree on with your leader and the team. We have well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
• Long term discretionary incentive plan based on Allegro.eu shares
• Annual bonus up to 10% of the annual salary gross (depending on your annual assessment and the company's results)
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
• English classes that we pay for related to the specific nature of your job
• 16" or 14" MacBook Pro with M1 processor and, 32GB RAM or a corresponding Dell with Windows (if you don’t like Macs) and other gadgets that you may need
• Working in a team you can always count on — we have on board top-class specialists and experts in their areas of expertise
• A high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new things
• Hackathons, team tourism, training budget and an internal educational platform, MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)
• If you want to learn more, check it out

Why is it worth working with us:

• You work with first-class experts who are eager to share their knowledge
• The flow of our know-how within the company is really smooth!
• This is a great opportunity to join a team passionate about building customer engagement and technology
• The IT team is made up of over 2000 members who have shared their knowledge at multiple conferences, such as Devoxx, Confitura, Geecon and co-create a blog: allegro.tech
• Your ideas and suggestions for improvement will always be listened to attentively
• Your decisions make a difference and shape one of the leading e-commerce in Europe. No wonder, since our platform handles over 30 million searches daily.

This may also be of interest to you:

Allegro Tech Podcast → https://podcast.allegro.tech/

Booklet → https://jobs.allegro.eu/job-areas/tech-data/

Send in your CV and see why it is #dobrzetubyć (#goodtobehere)