Senior Account Manager

100% remotely or in our office: Warszawa

Hi, Polcode here!

We’re a global, people-first software house matching ambitious developers with challenging projects. Our team of over 100 professionals helps build and improve digital businesses, software platforms, eCommerce stores, websites, apps, and everything in between. And they’re good at it.

Currently, we’re looking for a Senior Account Manager to join our awesome team. We’re flexible with requirements, so if you are a candidate who has a majority match, but does not meet 100% of the requirements, that’s OK! We’d still love to hear from you.

Get ready to:

• Manage and nurture long-term client relationships
• Identify upsell and cross-sell opportunities to grow existing accounts
• Act as the main point of contact for assigned clients
• Ensure client satisfaction and project success in cooperation with Delivery teams
• Support revenue growth through deep understanding of client business & market needs
• Renegotiate contract extensions terms and project expansions
• Maintain accurate account records and forecasts in CRM
• Track account growth and activity against KPIs
• Collaborate with marketing and delivery teams to maximize client value

If you have…

• Solid experience managing custom software development & team augmentation client accounts (ideally internationally)
• A proven track record of growing business within existing accounts
• Strong communication, negotiation, and relationship-building skills
• Good understanding of IT services, software development, and agile delivery models
• Hands-on experience with CRM tools
• A proactive, ownership-driven mindset with a focus on results
• Fluent English (C1+)

…let us know!

Perks of being a #Polcoder:

• Have a significant impact on shaping the company's offer and growth strategy
• Competitive salary with commission and up to 20 paid days off (B2B) and personal development budget
• Clear promotion and pay raise procedures
• We respect your private life – no overtime, no weekend jobs, work-life balance only, promise! Work at times that suit your daily rhythm, from the place of your choice
• Professional onboarding process
• Develop your interests: become a speaker at prestigious conferences and workshops, publish on our blog or act as a mentor
• Your work is appreciated – we believe in the power of feedback, also the one you give us
• Multisport card, private medical care, life insurance and meaningful gifts to celebrate important days

TLDR:

• 100% remote work
• 0% nonsense
• We strongly believe that putting people first makes our work better, so we encourage you to develop your career and follow your passion. We wanna do great things with you!